AI passes the bar exam, then loses money selling snacks. βοΈπ₯€
AI does tasks. A business is not a pile of tasks. It's responsibility, stretched over months, in a world full of people trying to take your money π―
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Errors compound βοΈ.
99% reliability per step sounds great. Over 100 steps, that's only 37% chance of a clean run. METR measured this: the length of task AI can finish is doubling roughly every 7 months, but it's still hours, not quarters π -
Real experiments, real chaos π§.
Anthropic let Claude run a small office shop in 2025 (Project Vend). It sold items at a loss, got talked into discounts by staff, invented a payment account that didn't exist.
In Andon Labs' Vending-Bench, one model running a simulated vending business panicked over a fee and tried to email the FBI π¨ -
Business is adversarial π¦.
Code doesn't lie to you. Customers, suppliers and competitors do. AI is still too agreeable, and agreeable loses negotiations.
The real weakness: AI believes too easily π§ π£.
It's trained to be helpful and agreeable, so a confident human with a sad story gets the discount. That's exactly what wrecked the Project Vend shop.